Terms & Conditions
BLACK COLLAR DISTILLERY NZ LTD WEBSITE TERMS & CONDITIONS
Terms and conditions of use
These terms are issued by BLACK COLLAR DISTILLERY NZ LTD. (“BLACK COLLAR DISTILLERY”) and are effective from 1st December 2018. They cover the use of our website – www.blackcollardistillery.com. Use includes visits to our website, purchases on our website, participation in our database and promotions. These terms of use apply to you when you use our website. Please read these terms carefully.
Persons under 18 years of age are not permitted to place orders for alcohol. You acknowledge and agree that you understand the prohibition on the sale and supply of liquor to minors and you confirm that you are at least 18 years of age. BLACK COLLAR DISTILLERY supports the responsible service and consumption of alcohol.
About Us
This website is owned and operated by BLACK COLLAR DISTILLERY NZ LTD. If you wish to contact us please:
Phone: 09 407 4429
Monday – Friday 9am – 5pm
Email: info@blackcollardistillery.com
1. Content
While we endeavour to supply accurate information on this site, errors and omissions may occur. BLACK COLLAR DISTILLERY does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site. BLACK COLLAR DISTILLERY reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, BLACK COLLAR DISTILLERY makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
2. Ordering goods and services from us
When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order e.g. an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We reserve the right to limit the number of an item customers can purchase in a single transaction. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it. We will take payment from you when we accept your order.
Our courier collects our orders at 3pm Monday to Friday. Any orders processed after this time will be fulfilled the next day. Please remember that our couriers don't work on public holidays so if you order Easter weekend for example, your order will be processed the first working day back.
3. Refusing or cancelling orders
In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently. While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order. Our right to cancel orders applies to orders that have been accepted.
4. Payment options
We currently accept the following payment options:
Visa, MasterCard, American Express, Discover, Apple Pay, Paypal.
5. Pricing
All prices listed on www.blackcollardistillery.com are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason.
6. Website and Credit Card Security
We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer. For security purposes certain transactions may require proof of identification such as driver license or passport copy.
7. Delivery and Delivery Charges
Delivery will be made by courier and must be signed for by a person over the age of 18. If this isn't possible or there's nobody home, a courier card will be left to rearrange or pick up delivery from your nearest delivery centre or post shop.
Once delivered with a signed proof of delivery, the goods become the recipient’s property and responsibility once they have been successfully delivered to you by the courier company. If goods are lost or damaged in transit, please contact us within 7 business days at info@blackcollardistillery.com . We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
We’ll only ship to addresses on New Zealand’s North and South Islands. Please contact us for rates for islands off the coast of New Zealand.
Please remember that our couriers don't deliver on public holidays.
8. Purchase Terms
When purchasing products on the website you confirm and acknowledge that:
(a) you are legally entitled to purchase alcohol (if products you purchase include alcohol) and that you can produce sufficient evidence (e.g. NZ Driver’s Licence or Passport) of that entitlement on request prior to or upon delivery of the products;
(b) All information supplied by you to us is true and correct at the time you make any purchase on the website;
(c) Notwithstanding the above, we may refuse to accept your order at our sole discretion;
(d) We may disclose your information to your bank or Credit Card Company and for the purposes of any debt recovery proceedings we may issue against you;
(e) We may restrict your ability to purchase products via the website by imposing a credit limit on your account.
9. Shipping, Returns & Refunds
Courier deliveries of products purchased on this website are insured in transit to your delivery address. In the unfortunate event that products you have ordered are damaged in transit or missing from the delivery then under these terms, you must notify BLACK COLLAR DISTILLERY no later than three days after the receipt of products. Call us on 09 4074429 or email info@blackcollardistillery.com and refer to your order number so we can resolve the issue. Usually this will be by way of sending you replacement products but due to item availability may involve product substitution or credit.
We always ensure that we comply, for your peace of mind and our protection, with the Consumers Guarantee Act.
For international shipping, BLACK COLLAR DISTILLERY will take no responsibility for Excise or any further Tax Charges. All extra charges resulting from shipping/excise payments etc, will be paid for by the customer direct to the issuing country.
10. Accessing our service
Other than connecting to BLACK COLLAR DISTILLERY website by HTTP requests using a web browser, you may not gain access to BLACK COLLAR DISTILLERY website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on BLACK COLLAR DISTILLERY website. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.
11. Disclaimer
Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us. While we endeavour to supply accurate information on this site, errors and omissions may occur. BLACK COLLAR DISTILLERY does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
BLACK COLLAR DISTILLERY reserves the right to make changes to the content on this site at any time and without notice. To the extent permitted by New Zealand law, BLACK COLLAR DISTILLERY makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
12. Intellectual Property
BLACK COLLAR DISTILLERY, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright. BLACK COLLAR DISTILLERY welcomes the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content. We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of BLACK COLLAR DISTILLERY.
13. Privacy Policy
We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.
14. Jurisdiction
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
15. Changes to this Agreement
BLACK COLLAR DISTILLERY reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
RETURNS & REFUND POLICY
Courier deliveries of products purchased on this website are insured in transit to your delivery address. In the unfortunate event that products you have ordered are damaged in transit or missing from the delivery then under the terms and conditions you must notify BLACK COLLAR DISTILLERY no later than three days after the receipt of products. Call us on 09 4074429 or email info@blackcollardistillery.com and refer to your order number so we can resolve the issue. Usually this will be by way of sending you replacement products but due to item availability may involve product substitution or credit.
We always ensure that we comply, for your peace of mind and our protection, with the Consumers Guarantee Act.
Privacy Policy
BLACK COLLAR DISTILLERY NZ LTD (“BLACK COLLAR DISTILLERY” or “we”) wants you to be familiar with the type of information we collect from you, and how we use it. Through this Privacy Policy, we describe the information we collect on www.blackcollardistillery.com (the “Site). When we refer to our “Services,” we mean any service or services provided to you via www.blackcollardistillery.com, phone and email. By using the Services, you agree that you are accepting the practices that we have outlined in this Policy, and that you consent to having your data transferred to and/or processed by our trusted partners.
This Privacy Policy describes the information we collect through the Services, how we may use that information and with whom we may share it. This Privacy Policy is organized according to the sections below:
1. Information We Obtain
2. How We Use the Information We Obtain
3. Sharing of Information
4. General
INFORMATION WE OBTAIN
There are two ways in which we may obtain personally identifying information from you: you may submit it or we collect it automatically through our site. Different types of information may be collected on each channel, and you should understand both how we do this and what types of information we collect on each channel.
Information You Submit You may choose to provide us with personal information through the Services, such as through forms, account portals, interfaces and interactions with other customer support portals and channels:
Contact information, such as your name and email address.
Other information about yourself, such as your age, gender, location, date of birth, language preference or interests.
Your photograph.
Information related or connected to a social media account that you use to sign up or log in to the Services, or when you associate that account with our Services. For instance, when you associate your Facebook account with our Services, we may receive your public profile (name, profile picture, age range, gender, language, country and other public information), your friend list and your email address. If you sign up, log in with or associate other social media accounts with our Services, such as Twitter or Google+, we may obtain similar information from those platforms.
You may also submit original content to us, which is covered under licenses set forth in our Terms of Use, describing other rights that you grant to us and other users.
Information We Collect by Automated Means On Our Site We also may collect certain information from you by automated means, using technologies such as cookies, Web server logs, Web beacons and JavaScript.
Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Our Site may use HTTP cookies, HTML5 cookies and other types of local storage (such as browser-based or plugin-based local storage). Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site or other websites and online services.
In conjunction with the gathering of information through cookies, our Web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The Web server logs also may record information such as the address of the Web page that referred you to our Site and the IP address of the device you use to connect to the Services. They also may log information about your interaction with this Site, such as which pages you visit. To control which Web servers collect information by automated means, we may place tags on our Web pages called “Web beacons,” which are small files that link Web pages to particular Web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details your interactions with the Site.
We may use third-party Web analytics Services on our Site, such as Google Analytics. These services providers use the technology described above to help us analyse how users use the Site. The information collected by the technology (including your IP address) will be disclosed to or collected directly by these services providers, who use the information to evaluate your use of the Site.
HOW WE USE THE INFORMATION WE OBTAIN
We may use the information we obtain through the Services to provide the Services and fulfil the immediate purpose for which it was requested, as well as for other purposes. These purposes may include:
Providing, administering and communicating with you about products, services, events and promotions (including by sending you newsletters and other marketing communications).
Processing, evaluating and responding to your requests, inquiries and applications.
Managing our customer information databases.
Administering contests, campaigns and offers
Customizing your experience with our Services.
Operating, evaluating and improving our business (including developing new products and services; managing our communications; performing market research, data analytics and data appends; determining and managing the effectiveness of our advertising and marketing; analysing our products and Services; and performing accounting, auditing, billing, reconciliation and collection activities).
Protecting against and preventing fraud, unauthorized transactions, security issues, claims and other liabilities, and managing risk exposure and quality.
Complying with and enforcing applicable legal requirements, industry standards and our policies and terms, such as our Terms of Use.
Sometimes, we may combine certain parts of this information. For instance, when we provide you with customer support or other assistance, we may combine your account information and other personal information you’ve provided to us with information about your order history or web channel behaviour.
SHARING OF INFORMATION
We may share or allow you to share personal information as part of the Services. For example your user name and other account details may be associated with content and comments you post on or through the Services. We may allow you to post information to your social network account if your settings allow for such sharing.
We may share personal information we collect on the Services with certain Services providers, who provide customer or technical support, billing support, shipping and order fulfilment, marketing and email services, data support and services, and other operational services that help us offer our own Services to you.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a court order; (ii) in response to requests by government agencies, such as law enforcement authorities; or (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity. We also may disclose aggregated or non-identifiable information to third parties in a manner that does not identify particular users.
If we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation), then the information we have collected from you will likely be part of that transfer, as well.
GENERAL
1. Your Choices
Where applicable, you may amend your preferences regarding how we communicate with you. You may unsubscribe from marketing-oriented emails by clicking on the “unsubscribe” link in those emails.
2. Security
Although we may take certain precautions that we believe may help protect against unauthorized access to our Services or related systems, no security is perfect. We make no promises regarding the security, integrity, availability or retention of the information collected or handled by our Services or related systems. For more details, please refer to the “Disclaimers” section of our Terms of Use.
3. Accessing or Changing Your Account Information
If you need to change or delete any personal information comprising your account (such as your name or email address), you may contact us at info@blackcollardistillery.com. Please note that we may retain (and may be required to maintain) certain information for a period of time, for legal, accounting, or anti-fraud purposes.
4. Updates to Our Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices or relevant laws. To inform you of any material changes, we will post the updated Privacy Policy on our Site for a period of time and indicate at the top of the Privacy Policy when it was updated.
5. Users From Outside New Zealand
The Services are provided, supported and built especially for New Zealand Customers and complies with New Zealand laws and regulations.
6. Users under Eighteen Years of Age
The Services are not intended for users under Eighteen years of age, and if you are under Eighteen years of age, please do not use the Services, or provide us with any information.
7. No Third Party Rights
This Privacy Policy does not create rights enforceable by third parties.
8. How to Contact Us
If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or your preferences, please send a detailed message to info@blackcollardistillery.com.
Thank you.